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Privacy Policy

SRV Hospitals (referred to as “we”, us”, “SRV”) is the author and publisher of the internet resource www.srvhospitals.com and its sub domains (together referred to as “Websites”) on the world wide web as well as other software and applications provided by SRV (if any), (collectively referred to as “Services”). SRV provides the Services in partnership with its agents, affiliates, associates, representatives or other third parties (together referred to as “Partners”)

This privacy policy (“Privacy Policy”) explains how we collect, use, share and protect personal information about the users of the Services. We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Privacy Policy together constitute a legal agreement (“Agreement”) between you and SRV in connection with your visit to the Website and your use of the Services (as defined below).

The Agreement applies to you whether you are:
  • A patient, his/her representatives/ attendant/ relative/ friend or affiliates (“you” or “User” or “Users”); or
  • A user of the Website or Services (“you” or “User”).
  • This Agreement applies to all services made available by SRV on the Website or App.

    The Services may change from time to time, at the sole discretion of SRV, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.

    This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us.

    BY CONFIRMING THAT YOU ARE BOUND BY THIS PRIVACY POLICY (BY THE MEANS PROVIDED ON THIS WEBSITE OR APP), BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY, YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

    WHY THIS PRIVACY POLICY?

    This Privacy Policy is published in compliance with, inter alia: i. Section 43A of the Information Technology Act, 2000;
  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
  • This Privacy Policy states the following:
  • The type of information collected from the Users, including sensitive personal data or information;
  • The purpose, means and modes of usage of such information; and
  • How and to whom we will disclose such information.
  • COLLECTION OF PERSONAL INFORMATION

    User’s consent to the Privacy Policy

    The user using the website or any of its services hereby agrees to the terms and conditions as provided in the privacy policy. In case the user has any queries regarding the terms of the privacy policy, these will be addressed by relevant authorities promptly. Further, we value our users and are committed to provide them with the best of our services.

    Type of information we collect at SRV

    We collect general details about the patients online (from the website) and offline (interaction with staff and physical forms for patients/relatives or friends patients/users) mode. The information includes but is not limited to name, age, sex, address, previous lab reports, and medical history. The various information collected by us assists in delivering the desired services to the user. Such information is not disclosed to any third party or outsiders except certain authorities to fulfill legal requirements and for improving our services. The user can choose to provide confidential details at their discretion.

    Securing data and confidential information

    All the confidential information we collect is stored online and can be converted and received offline as per the need and requirements. We follow standard protocols for the security of data and data encryption norms to secure sensitive details both online and offline mode. The information can be accessed by employees as and when required. We suggest users keep their accounts password-protected to prevent unauthorized access and fraudulent activities. In addition to this, SRV is bound to provide information as required by law but avoids sharing personal details with third parties.

    Purpose of collecting and disclosure of information

    The information is collected so that the user can access the various services of the Mahatma Gandhi Medical College & Hospital. Disclosure may be required to safeguard the rights and properties of the hospital and as and when required by the government and law authorities. Moreover, the information collected will not be used for promotional purposes and advertisement.

    The information collected from you by SRV may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Personal information is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

    The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to:

    • passwords;
    • financial information such as bank accounts, credit and debit card details or other payment instrument details;
    • physical, physiological and mental health condition;
    • sexual orientation;
    • medical records and history;
    • biometric information;
    • information received by body corporate under lawful contract or otherwise;
    • visitor details as provided at the time of registration or thereafter; and
    • call data records

    Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal information or sensitive personal data or information.

    PRIVACY STATEMENTS

    A condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by SRV immediately.

    All the information provided to us by a User, including sensitive personal information, is voluntary. You understand that SRV, either itself or with its Partners, may use certain information of yours, which has been designated as ‘sensitive personal data or information’ under the SPI Rules, 

    (a) for the purpose of providing you the Services,
    (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, for
    (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to our Partners.

    SRV also reserves the right to use information provided by or about the User for the following purposes:
    • Publishing such information on the Website.
    • Contacting Users for offering new products or services.
    • Contacting Users for taking product and Service feedback.
    • Analyzing software usage patterns for improving product design and utility.
    • Analyzing anonymized information for commercial use.

    You hereby consent to such use of such information by SRV and our Partner

    Collection of information which has been designated as ‘sensitive personal data or information’ under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. Our Services may be unavailable to you in the event such consent is not given.

    Users’ personally identifiable information, which they choose to provide on the Website is used to help the Users describe/identify themselves. Other information that does not personally identify the Users as an individual, is collected by SRV or our Partners from Users (such as, patterns of utilization described above) and is exclusively owned by SRV or its partners. We or our Partners may also use such information in an aggregated or non personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties. In particular, we and our Partners reserve with us the right to use anonymized User demographics information and anonymized User health information for the following purposes:

    • Analyzing software usage patterns for improving product design and utility.
    • Analyzing such information for research and development of new technologies.
    • Using analysis of such information in other commercial product offerings of SRV or our Partners.
    • Sharing analysis of such information with third parties for commercial use.

    The Services may enable a User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized SRV representatives or agents, and their opinions or statements do not necessarily reflect those of SRV, and they are not authorized to bind SRV to any contract. SRV hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.

    SRV may periodically ask users to complete surveys asking about their experiences with features of the Websites, and Services. Our surveys may ask visitors for demographic information such as age, gender, and education. We use survey information for evaluation and quality improvement purposes, including helping SRV to improve information and services offered. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and Web log data may be stored for future evaluation and quality improvement activities.

    Comments or questions sent to us using email or secure messaging forms will be shared with our employees and health care professionals who are most able to address the comment or question. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. Some of our services such as our automated appointment selection and prescription refill for SRV generated prescriptions interact directly with other SRV data systems. Data about your transaction may be stored in these systems, and available to people who test and support these systems. When you use a service on the Websites to interact directly with SRV health care professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a patient.

    Our Websites may include social media Features, such as the Facebook button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy statement of the company providing them.

    If you are using the Websites or App, with your permission, we will use the geolocation feature of your mobile device or same or similar feature of the device you are using to access the Websites. When you download and use the App, we automatically collect information on the type of device you use, operating system version, and the device identifier. SRV and our Partners do not share your location information with any third party. You may opt out of location based services on your mobile phone by changing the relevant/ applicable setting at your device level.

    SRV does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, storage and disclosure of which each User must agree to under the terms of use in order for SRV to effectively render the Services).

    SRV has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, SRV or its Partners shall not be held liable for any loss whatsoever incurred by the User.

    SRV ensures it and its partners implement reasonable security practices and procedures that are commensurate with respect to the information being collected and the nature of SRV’s business. The reasonable security practices and procedures implemented by us include but are not limited to: encrypting data when it is on the move using industry standard practices, regularly changing production keys and password, secure access to all production servers, performing regular security updates on our servers and more.

    SRV takes your right to privacy very seriously and other than as specifically stated in this privacy Policy, will only disclose your personal information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when SRV, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

    SRV may also disclose or transfer End-Users’ personal and other information a User provides, to a third party as part of reorganization or a sale of the assets of a SRV division or company. Any third party to which SRV transfers or sells its assets to will have the right to continue to use the personal and other information that Users provide to us, in accordance with the Terms of Use.

    To the extent necessary to provide Users with the Services, SRV may provide their personal information to third party contractors who work on behalf of or with SRV to provide Users with such Services, to help SRV communicate with Users or to maintain the Website or App. Generally, these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies.

    The personal health record facility is provided on a best-efforts as-is basis. While we strive to maintain the highest levels of service availability, SRV or its Partners are not liable for any interruption that may be caused to your access to the Services.

    Any health-related reminder or notification service (like medication reminder, appointment reminder, etc.) that may form part of the Services is only a supplementary way of notifying or reminding you of actions to take related to your health. SRV is not liable if for any reason a reminder or notification is not delivered to you or is delivered late or delivered incorrectly, despite its best efforts or if your health is impacted negatively due to the same.

    SRV uses industry–level security and encryption to your personal health record. However, SRV cannot guarantee prevention of unauthorized access if you lose your login credentials or they are otherwise compromised. Please safeguard your login credentials and report any actual suspected breach of account.

    If you access your dependents’ record through your personal health record by registering your dependents with your own personal health record, you are deemed to be responsible for the records of your dependents and all obligations that your dependent’s would have had had they maintained their own separate individual personal health record.

    If you provide anyone else access to your personal health record, you are deemed to be responsible for all actions, access, transaction that person takes related to your personal health record either on their own or independently. SRV or its Partners are not responsible or liable for any action, transaction, loss, leakage or any other liability arising out of this.

    CASUAL VISITORS NOTE:

    • No sensitive personal data or information is automatically collected by SRV from any casual visitors of this website, who are merely perusing the site.
    • Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Website immediately.
    • If you, as a casual visitor, have browsed any page of this Website prior to reading the privacy statements set out herein, and you do not agree with them, normally quitting the browser should ordinarily clear any temporary cookies installed by SRV. We, however, encourage you to use the “clear cookies” functionality of your browsers to ensure such clearing / deletion, as SRV cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
    • You are not a casual visitor if you have willingly submitted any personal data or information to SRV through any means, including email, post or through the registration process on the Website or App. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.

    CONFIDENTIALITY AND SECURITY

  • Your Personal Information is maintained by SRV in electronic form on its or its employees and Partners equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of SRV’s business.
  • No administrator at SRV will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone or device. Be sure to log off from the Website when finished. SRV and its Partners do not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify SRV by sending an email to nachiket@srvhospital.com . You shall be liable to indemnify SRV, its employees and Partners due to any loss suffered by them due to such unauthorized use of your account and password.
  • SRV makes all User information accessible to its employees only on a need-to-know basis.
  • Part of the functionality of the Services is assisting the patients, customers and other stakeholders (like doctors, labs, pharmacies, customer care executives and others) to access information relating to them. SRV may, therefore, retain and submit all such records to the relevant patients, their doctors or other stakeholders.
  • Notwithstanding the above, SRV is not responsible for the confidentiality, security or distribution of your personal information by our Partners and third parties outside the scope of our agreement with such Partners and third parties. Further, SRV and its Partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of SRV and its Partners including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
  • CHANGE TO PRIVACY POLICY

    SRV may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way SRV treats User’s personally identifiable information, or in the Privacy Policy itself, SRV will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. If you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact nachiket@srvhospital.com to deactivate your account. Unless stated otherwise, SRV’s current Privacy Policy applies to all information that SRV has about You and Your account.

    If a User avails or uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.

    CHILDREN'S AND MINOR'S PRIVACY

    SRV strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the SRV Website, and Services are not intended for use by minors, SRV respects the privacy of minors who may inadvertently use the internet or the mobile application.

    CONSENT TO THIS POLICY

    You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website, and its Services signifies your assent to this Privacy Policy. Your visit to the Website, and use of the Services is subject to this Privacy Policy and the Terms of Use.

    ADDRESS FOR PRIVACY QUESTIONS

    Should you have questions about this Privacy Policy or SRV’s information collection, use and disclosure practices, you may contact us at nachiket@srvhospital.com.  We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.

    If you have any grievance with respect to our use of your information, you may communicate such grievance to:

    The Grievance Officer

    Nachiket Joshi
    SRV Hospitals
    Address: 179, Kamal Charan Building, Jawahar Nagar, Goregaon West, Mumbai, Maharashtra – 400062
    Dombivli8603 600 600
    Goregaon 7209 600 600
    Chembur 8451 800 800
    Nashik 9607 999 200
    Bangalore080 4792 2925

    Specialities & Treatments

    SRV Hospital is a state-of-the-art multispecialty tertiary care facility in Goregaon that brings to the community a unique healthcare experience where a community of caregivers works closely with renowned doctors in a collaborative approach to improve both the health of our patients and the practice of medicine.

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    Cardiac Sciences
    Gastroenterology & HPB Sciences
    Uro-Genital Sciences
    Internal Medicine
    Obstetrics & Gynaecology
    Endocrinology & Diabetology
    Onco Sciences